subscriptions
🚗 ROVO SUBSCRIBER TERMS & BENEFITS
Join ROVO — Get More Protection. Pay Less When You Need Us.
When your vehicle leaves you stranded, you shouldn't have to wonder who to call or how much roadside assistance will cost.
ROVO Membership gives you access to eligible roadside assistance services, member-only savings, priority dispatch options, and coverage for the vehicles included with your selected plan.
🔥 NEW MEMBERS — FIRST MONTH 80% OFF
New subscribers receive 80% off their first month.
After the promotional first month, your membership automatically renews at the regular monthly price of the plan you selected.
A 7-day waiting period applies to all new memberships.
⭐ ROVO MEMBERSHIP BENEFITS
⚡ PRIORITY DISPATCH — PLUS MEMBERS
Plus members receive priority dispatch status when requesting eligible roadside assistance.
Priority members may be placed ahead of standard-priority requests when possible, helping them receive assistance faster.
Priority dispatch does not guarantee a specific arrival time. Dispatch priority may be affected by provider availability, current service demand, traffic, weather, road conditions, emergencies, and location.
🔋 PLUS BATTERY SAVINGS & INSTALLATION
Plus members receive:
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Up to 25% off an eligible replacement battery
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Battery installation included at no additional installation fee
Battery Service Terms
Battery replacement benefits may be used once during each 12-month membership period.
The vehicle's existing battery must first be tested and determined to have failed or be defective before the battery replacement benefit can be used.
The battery discount applies to the eligible battery cost, including the applicable core charge, subject to ROVO's pricing, availability, and limitations.
If the customer returns the old battery directly to the store, the store may refund the applicable core charge directly to the customer.
If ROVO returns the old battery on the customer's behalf, ROVO will not refund the core charge to the customer.
Battery replacement benefits begin after 14 days of membership.
Battery brand, size, availability, pricing, and replacement eligibility may vary.
⛽ PLUS MEMBERS — UP TO 4 GALLONS OF FUEL
Plus members may receive up to 4 gallons of fuel with an eligible fuel-delivery service.
Fuel delivery is subject to service availability, safety conditions, and applicable plan limitations.
🚗 CHOOSE YOUR ROVO PLAN
BASIC PLAN
1 Vehicle
Designed for individual vehicle owners who want affordable roadside assistance protection.
Includes up to 3 eligible emergency service calls per year.
👨👩👧👦 FAMILY PLAN
Up to 2 Vehicles
Designed for households that want roadside assistance protection for more than one vehicle.
Includes up to 4 eligible emergency service calls per year, per vehicle.
⭐ PLUS PLAN
Up to 5 Vehicles
Our Most Powerful Membership
Plus is designed for customers who want additional benefits, greater flexibility, and priority service.
Plus members receive:
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⚡ Priority dispatching
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🔋 Up to 25% off eligible replacement battery costs
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🔧 Battery installation included
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⛽ Up to 4 gallons of fuel delivery
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🚗 Up to 5 eligible emergency service calls per year, per vehicle
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👨👩👧👦 Up to 5 vehicles covered
When you want more than basic roadside assistance, choose PLUS.
💲 ROVO NECESSITY PLAN — $4.99 PER MONTH
The ROVO Necessity Plan is designed to provide affordable access to basic roadside assistance when you need it most.
By enrolling in the ROVO Necessity Plan, the member agrees to the following terms and conditions.
1. MEMBERSHIP COVERAGE
The Necessity Plan covers one registered vehicle and provides one eligible emergency roadside service call per monthly membership period.
Eligible services may include:
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Jump starts
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Lockout assistance
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Tire assistance
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Fuel delivery
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Battery testing and service
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Winch-out assistance
Services are subject to ROVO service availability, equipment limitations, safety conditions, and the terms of the membership.
2. 7-DAY WAITING PERIOD
A 7-day waiting period applies to all new memberships.
Membership services cannot be requested or used during the first 7 days after enrollment.
The waiting period is intended to prevent memberships from being purchased immediately after a vehicle emergency occurs or when service is already needed.
After the waiting period, members may request eligible services according to their selected plan.
3. SERVICE LIMITS
Membership services are limited according to the selected plan.
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Necessity Plan: 1 eligible service call per month
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Basic Plan: Up to 3 eligible service calls per year
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Family Plan: Up to 4 eligible service calls per year, per vehicle
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Plus Plan: Up to 5 eligible service calls per year, per vehicle
Unused service calls do not roll over to another membership period.
A service call is considered used once ROVO dispatches a provider or begins providing service, even if the member subsequently cancels the membership.
4. ADDITIONAL SERVICES & CHARGES
Services outside the benefits included with the member's selected plan may result in additional charges.
Additional charges may include, but are not limited to:
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Towing
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Additional mileage
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Parts or materials
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Replacement batteries
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Fuel exceeding the amount included with the plan
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Services outside the membership coverage area
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Services not included in the selected membership plan
When reasonably possible, the member will be informed of applicable additional charges before paid services are performed.
🚨 5. TOWING NOT INCLUDED
TOWING IS NOT INCLUDED WITH ANY ROVO MEMBERSHIP PLAN.
If towing is requested or required, it will be billed separately at ROVO's applicable towing rate.
Membership does not provide free towing or a free towing allowance.
🚗 6. MEMBERSHIP VEHICLE
Membership benefits apply only to the vehicle or vehicles registered under the selected membership plan.
A member may not transfer membership benefits to another vehicle without ROVO's approval.
📍 7. SERVICE AREA
ROVO membership services are intended for eligible service locations within:
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Monroe County, Pennsylvania
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Lehigh County, Pennsylvania
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Northampton County, Pennsylvania
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Allentown, Pennsylvania
Membership benefits are valid only within the ROVO service area listed above.
ROVO memberships do not provide cross-state coverage.
If a vehicle is located outside the covered service area, membership service may be unavailable or denied.
If ROVO elects to provide service outside the normal coverage area, additional charges may apply, and the service will not be considered a covered membership benefit.
⏳ 8. SERVICE AVAILABILITY & ESTIMATED ARRIVAL TIMES
ROVO does not guarantee a specific arrival time.
Estimated arrival times may be affected by:
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Weather
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Traffic
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Road conditions
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Call volume
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Active emergencies
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Number of customers currently waiting
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Provider availability
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Distance
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Equipment availability
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Safety conditions
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Current service demand
Membership status or priority dispatch does not guarantee a specific response time.
ROVO's goal is to provide assistance as quickly and safely as reasonably possible.
💳 9. MEMBERSHIP BILLING & AUTOMATIC RENEWAL
ROVO memberships automatically renew on the 3rd of each month using the payment method associated with the member's account.
Membership cards are delivered electronically to the email address associated with the member's ROVO account.
Members are responsible for keeping their account information and email address current.
❌ 10. CANCELLATION
ROVO memberships are not subject to a long-term contract.
Members may request cancellation at any time through an available ROVO cancellation method, including:
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ROVO Live Chat
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Email
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Phone
Cancellation requests must be submitted through an available ROVO cancellation method.
Once canceled, membership benefits will end according to the effective cancellation date and applicable billing terms.
🚨 11. TERMINATION OF SERVICE & MEMBERSHIP
ROVO reserves the right to modify, suspend, restrict, or terminate a member's membership or access to ROVO services at any time, with or without notice, to the extent permitted by applicable law.
ROVO may take such action for violations of these Terms and Conditions, misuse of membership benefits, fraudulent activity, abuse of services, safety concerns, or other circumstances that ROVO reasonably determines require termination or suspension.
Examples of prohibited or abusive use may include, but are not limited to:
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Excessive service calls for the same mechanical issue without taking reasonable steps to repair or correct the underlying problem
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Repeated use of roadside assistance for the same unresolved vehicle condition
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Fraudulent, misleading, or false service requests or claims
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Providing false or inaccurate membership information
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Attempting to use membership benefits for a vehicle that is not registered under the membership
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Allowing another person or vehicle to improperly use the member's benefits
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Using a personal membership for a commercial vehicle when commercial use is not permitted under the selected plan
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Attempting to circumvent service limits, waiting periods, or other membership restrictions
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Misuse of ROVO personnel, providers, equipment, or services
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Threatening, abusive, or unsafe behavior toward ROVO employees, contractors, or service providers
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Any other conduct that violates these Terms or interferes with the proper operation of ROVO services
ROVO may review a member's service history and account activity when determining whether membership benefits are being misused or abused.
No Refund for Termination Due to Violation or Abuse
If a membership is suspended or terminated because of a violation of these Terms, fraudulent activity, misuse, or abuse of membership benefits, no refund will be issued for the current billing cycle, to the extent permitted by applicable law.
Termination of membership does not eliminate any outstanding charges owed to ROVO for services, parts, materials, mileage, or other applicable charges incurred before termination.
⚠️ 12. MEMBERSHIP RESTRICTIONS
Membership benefits are subject to the selected plan, service availability, equipment limitations, safety conditions, service area restrictions, waiting periods, service limits, and all other applicable terms contained in these Terms and Conditions.
ROVO may refuse or discontinue service when providing assistance would create an unsafe condition for the member, ROVO personnel, service providers, equipment, or the public.
🔥 WHY BECOME A ROVO MEMBER?
Because breaking down is already expensive enough.
ROVO gives you an affordable roadside assistance option when you need help, along with additional benefits available through qualifying membership plans.
PLUS MEMBERS RECEIVE:
⚡ Priority Dispatch
🔋 Up to 25% Off Eligible Batteries
🔧 Battery Installation Included
⛽ Up to 4 Gallons of Fuel Delivery
👨👩👧👦 Up to 5 Vehicles
🚨 Up to 5 Eligible Service Calls Per Year, Per Vehicle
❌ No Long-Term Contract